For more information click: ( English - (Español) Spanish - (አማርኛ) Amharic) The District may block EBT transactions in certain cities/states if fraud is detected, and you may be required to call to have your card unlocked for those locations.Additional ATM withdrawal transactions are 85 cents per transaction. Two ATM withdrawals per month are permitted at no charge. Cash benefits may be withdrawn from an Automatic Teller Machine (ATM) using an EBT card. ![]() If you have cash benefits, you may use those like cash.SNAP benefits can only be used to purchase food at grocery stores or other authorized retailers.You can change your PIN by visiting using the free ebtEDGE mobile app, or by calling 88. Protecting Your EBT Benefits & Authorized Use In addition, SNAP and TANF customers may visit one of our EBT Card Distribution Centers, listed above, to request a replacement card in person. A replacement EBT card may be requested by calling 88. Requesting a Replacement EBT CardĬustomers should keep their EBT cards secure at all times to ensure it does not get damaged or lost. Updating Your Mailing AddressĬustomers may update their mailing address on record with DHS by contacting the Call Center at (202) 727-5355, 7:30 a.m. Benefit balances are also printed on your store receipt. SNAP participants may check the balance of their benefits using the ebtEdge Mobile App available for Apple mobile devices or Android mobile devices, visiting the FIS ebtEdge website, or contacting FIS at (888) 304-9167. If you cannot remember it or someone finds out your PIN, call FIS at 88 to select a new PIN.įor more information on P-EBT, click here Keep your PIN secure and never share it with anyone. To create your PIN - Be prepared with a pre-selected four-digit PIN when you call FIS.If the card is issued in your name – Use all zeros for the SSN, the date of birth of the oldest child eligible for P-EBT benefits (MM/DD/YYYY), and the ZIP code of the family mailing address.If the card is issued in your child’s name - Use all zeros for the child’s social security number (SSN), the child’s date of birth (in format MM/DD/YYYY), and the ZIP code of the family mailing address.To complete this process, call FIS at 88 and follow these instructions: If you have not activated a card on the account yet, you must activate the card and create a PIN after the card arrives in the mail. However, we recommend that you create a new personal identification number (PIN) by contacting DHS’ Card Distribution Company, FIS, at 88. If your P-EBT-only card replaces one that you previously activated, you do not need to activate the card. For customers receiving other benefits (e.g., SNAP) on EBT, P-EBT is issued to their existing EBT cards. These instructions are for customers receiving only P-EBT benefits on an EBT card. Pandemic EBT (P-EBT) Card Activation Instructions If you cannot remember your PIN or it was compromised, call FIS at 88 to select a new PIN Keep your PIN secure and never share it with anyone.A pre-selected personal identification number (PIN).If you do not have an SSN or did not provide one at the time of the program application, you may use your zip code ![]()
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